This is normal, with Swisspost the tracking will update only when the packet arrives in europe.

Before that it will show “ELECTRONIC NOTIFICATION RECEIVED”.
So the tracking number status should update soon.

Sorry about this issue. This sometimes happens with germany.
It usually means the packet is at customs and waiting for custom clearing.

Probably they will contact you by letter of by the phone. Contacting them directly will speed up the process.

You can return in 14 days. Once we receive the item , we will refund you however you have to bear Shipping expense.

 

For return you can send it back to me at either of these address:

address 1: H312,Huachuangda building, Zone 42#
address 2: Baoan center
city: Shenzhen
zip code: 518101
country: China
TEL: +8615818744938

Or

“Pierre-Louis Boyer
60 rue Auber
94400
Vitry-sur-seine
FRANCE”

Please include in the boxe a paper with your order number and that it’s for a return. Please declare value as 20€ of the packet will be rejected.