I – Customer service
A – Shipment/order follow up
- Your order is still on “processing” ? Please note that we need 3-5 days to process the orders. So if you order is still processing no worry it will ship soon.
- Your tracking say “electronic notification received” (mainly for swisspost packet) : it’s because tracking update only when they reach europe. No worries there.
- Your packet is lost or the tracking has not updated for a long time (more than 30 days)? First please check with your local post office if they have the packet. Then the most likely issue is that the packet is held by your country custom service. In which case they might contact you by letter or phone depending on your country. If that does not help please contact us at hello@8bcraft.com so we can help to check on the packet.
B – Hardware issue/question
- A problem with your Raspiboy kit? Help me help you, please be sure to read everything on the Assembly Tutorial then check the Trouble Shooting FAQ before contacting by email.
- A problem with RetroStone? Not booting? Have you read the tutorial and flash the operating system correctly ? www.8bcraft.com/Retrostone-tutorial/
Also you can visit the forums to have a look if that solve your issue : http://forum.8bcraft.com If that does not solve your problem please describe clearly your problem in an email to hello@8bcraft.com.
C – General question
Please contact us at hello@8bcraft.com.